This FAQ addresses frequently asked questions about the coronavirus (COVID-19) pandemic as it relates to University of the Arts. For general information and health guidance, visit Centers for Disease Control (CDC) or the World Health Organization.

In an effort to slow the spread of COVID-19 in the U.S. and help provide as safe and healthy an environment on campus as possible, the university began remote-only education March 23, 2020, and will remain remote-only in the spring 2021 semester. 

Is campus operating?

Academic buildings are closed until further notice. Only essential staff as designated by a vice president may enter buildings.

Residence halls are closed through the spring semester.

All university public programs and events were canceled as of March 13, 2020, and galleries are closed through the spring semester. All university business continues to be conducted remotely. UArts will continue to evaluate the possibility of safely holding select on-campus events for members of the university community.

What if mail or packages are delivered to campus or I have items on campus I need to retrieve? 

Student mail or packages delivered to campus prior to residence halls closing will be held in the mail room until arrangements can be made to retrieve items. If you have not already done so, please be sure to update your shipping address information to reflect your current place of residence when making online purchases to ensure the timely delivery. Students should contact to make arrangements to retrieve mail or packages that have been delivered or are being held in the mailroom.

I’m a student who lives on campus. When can I return to collect my belongings?

Students who still have belongings on campus should contact to arrange a time to pick up their items.

I lost my work-study position due to the suspension of the program. Is there any financial help available to me?

Students facing financial hardship due to the COVID-19 pandemic should consider contacting UArts Cares, which connects students to campus and community support..

I have questions about my federal student loans. 

The website Federal Student Aid has provided an FAQ about student loans.

I have questions about my private student loans.

Unlike federal student loans, which have an automatic delay in payments and accrued interest under the COVID-19 Relief Fund, this is not the case with most alternative loan private lenders. If you currently have a private student loan and need relief from hardships in areas such as payments, payment term, late fees or service rebates, you must contact your lender to request relief. Contact information for some lenders is included below. 

Citizens Bank: 866-259-3767

College Ave: 844-422-7502

Discover: 1-800-STUDENT

PA Forward: 844-723-6793

PNC Bank: 800-762-1001

Sallie Mae: 866-972-5004

SoFi : 855-456-7634

SunTrust: 866-232-3889

Thrivent Federal Credit Union: 800-999-6227

Union Federal: 866-513-8445

Wells Fargo: 877-424-2018

What countries currently have travel advisories?

Visit the CDC for the most current guidance about traveling. 

Students: If you have recently traveled to any current level 3 advisory country under CDC guidelines, contact the Student Health Services at and your primary care physician.

Faculty and staff: If you have recently traveled to any current level 3 advisory countries under CDC guidelines, practice self-quarantine and remain isolated for 14 days. Additionally, contact your primary care physician or an urgent care facility. 

What should I do if I feel sick?

Per the recommendations of the CDC and the Pennsylvania Department of Health, students who are feeling unwell are advised to utilize telemedicine options to consult with a physician.

If you have a fever (100.4°F/38°C or higher) or cough or have trouble breathing, the CDC recommends you

  • seek medical care: Call ahead before you go to a doctor’s office, urgent care center or emergency room.
  • tell your doctor about your recent travel and your symptoms.
  • avoid contact with others.

Current UArts students can email or schedule a time to video conference with the UArts staff nurse. This free-of-charge visit can help you discuss acute illness or injuries, implement a plan of care and/or determine resources and next steps.

Videoconference with the UArts nurse: Appointments are open to currently registered UArts students. Visits are between the student and the school nurse and are confidential. Appointments can be booked via; students can use their UArts-issued Zoom account to access the virtual session.

Health Services is here for you and is committed to the health and wellness of our students and community.

Does the school-sponsored student insurance plan offer telemedicine?

Yes. Through Aetna, students have access to a consulting physician. You can register for this service online; Aetna has waived all telemedicine co-payments through Dec. 1, 2020.

Are there any additional health-related resources I should know about? 

Academic Health Plan (AHP), the school insurance brokerage company, has created the AHP Care Hotline through our student assistance program to support students. Through its line, students will be able to reach licensed behavioral health professionals for unlimited assessment, counseling and individual crisis intervention. This hotline is free to call, and is open to all students, not only those covered under the school insurance plan until Dec. 1, 2020.

To get help through this program, call 855-850-4301.


Read our FAQ for residential students.