COVID Administrator and Contact Tracer

JOB TITLE: COVID Administrator and Contact Tracer

DEPARTMENT:  Student Affairs

REPORTS TO:  Director for Health Services

Summary: Reporting to the Director of Health Services, the COVID Administrator and Contact Tracer will be responsible for managing data entry for the PA-NEDSS COVID test reporting system, updating the University COVID Dashboard (community vaccination rate, COVID cases - active and recovered, and testing data including administered tests and 7-day positivity rate), and assisting in contacting University of the Arts students, faculty, staff, and visitors diagnosed with COVID-19 for contact tracing. The COVID Administrator and Contact Tracer will gain additional information related to an individual’s case and complete contract interviews. Tracer will be expected to provide individuals with information to stop the ongoing transmission and reduce spread of COVID-19. The COVID Administrator and Contact Tracer will be expected to respond to and identify cases and contacts quickly so campus community members can be isolated or quarantined to decrease spread. The COVID Administrator and Contact Tracer is required to follow all policies and procedures as outlined by the institution and individual health departments. This individual is required to maintain confidentiality when handling personally identifiable information (PII) and personal health information (PHI).

This is a temporary position anticipated at 25 hours per week. Regular operating hours of Health Services are Monday through Friday, 9:00am - 5:00pm. Schedule negotiable. Preferred start September 2021, position anticipated to cease June 1, 2022.


Essential Duties & Responsibilities:

  • Enters on-campus testing data, for all COVID tests administered by Health Services staff on campus, into the PA-NEDSS test reporting system to ensure compliance with Pennsylvania state reporting requirements.
  • Provides updates to Philadelphia Department of Public Health of all COVID positive tests administered by University Health Services staff during on-campus testing. 
  • Updates the University COVID Dashboard numbers weekly. Works in partnership with the Director of Institutional Research & Effectiveness and the Assistant Vice President for Enrollment Marketing to ensure the COVID Dashboard remains up to date. 
  • Sends email notification for community members identified as a close contact to notify them of testing options. 
  • Monitors for the notification of new and ongoing COVID-19 cases.
  • Conduct telephone-based interviews and collects information while maintaining confidentiality and privacy.
  • Communicates with contacts in a professional and empathetic manner with a prescribed list of questions and utilizing the COVID Contact Tracing form developed by the University.
  • Provide contacts with next steps, approved information about quarantine/isolation procedures, and if appropriate, refer them to testing according to a protocol.
  • Collect and carefully document necessary information and ensure all documentation (including investigations and wellness checks) during shift are completed properly.
  • Complete student wellness checks, in partnership with the Director for Health Services, and determine when it is necessary to refer the individual to other resources.
  • Escalate concerns and situations (i.e. case clusters) that have the potential to become issues to the Director of Health Services and/or the Associate Vice President for Student Affairs.
  • When necessary, notify the Associate Vice President for HR and Benefits Manager, to ensure staff and faculty absences are recorded properly and to ensure FMLA/ADA law is followed.
  • When necessary, notify the Associate Vice President for Student Affairs and Senior Director for Campus Engagement to initiate relocation of positive and close contact residential students to quarantine/isolation spaces.
  • Liaising with the Philadelphia Department of Public Health and other local health departments.

The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions.  Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.


  • Bachelor’s degree preferred
  • Background in or previous education or training in healthcare, public health, health services, healthcare administration, social work, education administration or other related field.


  • Previous contact tracing experience preferred.
  • Previous experience working in an environment that follows strict guidelines or protocols preferred.
  • Previous experience organizing and tracking data and information preferred.
  • Staff will be required to complete the COVID-19 Contact Tracing course developed by Johns Hopkins University


Competencies, Knowledge, Skills & Abilities:

  • A strong understanding of patient privacy rights preferred.
  • Familiarity with CDC guidelines surrounding contact tracing preferred.
  • High degree of emotional intelligence and strong interpersonal skills.
  • Highly detail oriented, proactive, and flexible.
  • Collaborative liaison skills in order to work effectively with a multidisciplinary team at University Health Services, University administrators, faculty, and other community partners.
  • Demonstrated ability to think critically and problem solve.
  • Proficiency with computers and data entry.
  • Strong written and oral communication skills.
  • Excellent organizational skills.
  • Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress.
  • Comfortable working autonomously.
  • Maintains consistent and positive customer relations, responding to requests in an efficient and timely manner.
  • Comfortable working with confidential information and experienced in the privacy and confidentiality of employees, students and others. Ability to handle confidential information with discretion and professionalism.
  • Ability to take direction, prioritize effectively, and meet strict and quick deadlines. 


About The University:

University of the Arts’ mission is simple: to advance human creativity. Established in 1876, UArts believes creativity is the most essential skill for success in today’s society and has educated generations of groundbreaking artists, performers, designers and creative leaders for more than 141 years.  After being granted university status in 1987, University of the Arts became the largest institution of its kind in the nation, offering programs in design, fine arts, media arts, crafts, music, dance, theater and writing. It now features 30 undergraduate arts majors, 15 graduate programs and the nation’s first PhD program in Creativity. UArts is also home to innovative centers across disciplines, including the Center for Immersive Media, Lightbox Film Center, Philadelphia Art Alliance and Rosenwald-Wolf Gallery. Learn more about UArts.


TO APPLY: Interested, qualified applicants should submit letters of application and resumes to the Human Resources Department via email to Please ensure job title is in the Subject line.

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