Visitor Services Assistant

Job Title:  Visitor Services Assistant

Department: Office of Admissions

Reports to: Assistant Director for Visitor Services

 

Position Summary:

Position works to assist with on-campus recruitment and admission services in support of the undergraduate enrollment goals of the University.

Principal Duties and Responsibilities:

Reception Related:

  • Answers Admissions phone and transfers calls.
  • Manages and maintains Admissions email inbox.
  • Meets and greets visitors and channels to appropriate staff members and/or answers questions and responds with appropriate information.
  • Maintains hospitality area for guests.
  • Responsible for maintenance of reception area (i.e., keeping it presentable and stocked with literature, etc.)
  • Opens and sorts mail.
  • Completes inquiry card for call-in requests for information.
  • Schedules appointments for tours and portfolio reviews and maintains all aspects of the Admissions Calendar.

Visitor Services Related:

  • Assists with the planning and implementation of current on-campus recruitment events such as tours, open house programs, accepted student day, and information sessions.
  • Assists with managing the day-to-day operations of the Welcome Center.
  • Assists with supervision, training and assessment of student tour guides.  
  • Collect and organize tour feedback from prospective students and families.
  • Assists with coordination of school group tours.
  • Participates and assists with on-campus recruitment events as needed

The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions.  Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.

Position Requirements:

  • Strong organization, interpersonal, communication and customer service skills.
  • Ability to work with databases and information systems.
  • Ability to work independently and as a member of a team.
  • Attention to detail and timeliness.
  • Ability to work evenings and weekends as needed.
  • Ability to be flexible and adapt to changes on a daily basis.
  • A positive attitude, a people-centric approach to work, and a good sense of humor helpful.  
  • Interest in and/or commitment to the goals of higher education.

Education and Experience:

  • Minimum associates degree required
  • 3-5 years of administrative and/or visitor services experience

ABOUT THE UNIVERSITY:
Celebrating its 140th anniversary this year, the University of the Arts is one of the nation’s only universities dedicated solely to educating students in the visual and performing arts, design, and writing. UArts is a leader in educating creative individuals through an innovative, flexible, rigorous and well-rounded curriculum that prepares students to be the creative leaders of tomorrow, whether in a specific artistic discipline or by applying their arts education to virtually any career. Our alumni are leading some of the Philadelphia region’s most important cultural institutions and are positively impacting the creative economy nationally. With nearly 1,800 students enrolled in undergraduate and graduate programs on its campus in the heart of Philadelphia’s Avenue of the Arts, UArts students collaborate across disciplines and benefit from being in one of the nation’s most culturally vibrant cities. For more information, please visit uarts.edu.

TO APPLY: Interested qualified applicants should submit a letter of application/cover letter and a resume via email to jobs@uarts.edu. Please ensure job title is in the Subject line.

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, The University of the Arts publishes its Annual Safety Report at the following link for your reference: http://www.uarts.edu/about/campus-crime-fire-reports

THE UNIVERSITY OF THE ARTS IS AN EQUAL OPPORTUNITY EMPLOYER