Director for Information Services
JOB TITLE: Director for Information Services
REPORTS TO: AVP for OTIS
This position is responsible for overall management for the department which supports the University’s mission, core values, and strategic goals. The Director collaborates with other units in the University’s Office of Technology & Information Services (OTIS), faculty, staff, administrators, and students in setting the priorities for department’s academic and administrative goals that promote the academic success, excellent service to students, and efficient administrative functions.
This is a ‘working director’ role, with time split between management and hands-on implementation and support of core systems.
Essential Duties & Responsibilities:
- Management of the Information Services Department within OTIS. This department is comprised of enterprise software, databases, web technology, reporting, and data integration solutions
- Support and train faculty, staff, and students on of all of our administrative system
- Manage strategic functions of enterprise applications, managing the software development life cycle (SDLC), data governance, prioritizing enterprise application changes, and integration effort, including but not limited to data dictionary, stewardship, quality, reporting, and security
- Vendor management for core software vendors
- Strategic planning and budgeting for Information Services long term goals
- Manage our product ownership lifecycle—provide recommendations for systems that need to be replaced, business cases for replacements, implementation plans, resource management, training, and project management.
- Provide second-level support for our key systems: Ellucian Colleague, Hyland Onbase, Entrinsik Informer, Transact, and more.
The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions. Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.
- Bachelor’s degree or exceptional experience
- Eight years’ experience with increasing responsibility in higher education technology administration
- Experience with some of our core technologies or similar systems:
- SQL Server
- OneLogin or another single-sign-on (SSO) platform
- Ellucian Colleague Product Suite (Colleague/Self-Service/Experience/Ethos) or another higher education student information system (SIS)
- Entrinsik Informer or another reporting solution
- Technolutions Slate or another Admissions CRM
- Instructure Canvas or another LMS
- Hyland Onbase or another document management workflow solution
- Transact Cloud POS
Competencies, Knowledge, Skills & Abilities:
- Great emotional intelligence and communication skills are critical for this role.
- This role needs to be able to communicate effectively with highly technical direct reports as well as non-technical functional users and supervisors.
- Information Services Team
About The University:
University of the Arts’ mission is simple: to advance human creativity. Established in 1876, UArts believes creativity is the most essential skill for success in today’s society and has educated generations of groundbreaking artists, performers, designers and creative leaders for more than 141 years. After being granted university status in 1987, University of the Arts became the largest institution of its kind in the nation, offering programs in design, fine arts, media arts, crafts, music, dance, theater and writing. It now features 30 undergraduate arts majors, 15 graduate programs and the nation’s first PhD program in Creativity. UArts is also home to innovative centers across disciplines, including the Center for Immersive Media, Lightbox Film Center, Philadelphia Art Alliance and Rosenwald-Wolf Gallery. Learn more about UArts.
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