Health Services FAQ
Below you will find answers to some commonly asked questions about the Health Services office. If you still have questions or concerns, you can contact us at 215-717-6652 or firstname.lastname@example.org.
- What are the required forms and documents for Health Services?
- What is the required online health insurance form and how do I complete it?
- What should I bring with me to school?
- What are the hours and location of the Office of Health Services?
- What should I do if I’m not feeling well?
- How do I contact the Office of Health Services?
- How can I stay up-to-date on Health Services news/info?
SERVICES, RESOURCES AND PREPARING FOR SCHOOL
- What services are provided by the Office of Health Services?
- I have a pre-existing condition/ require routine medication, what should I do?
- I need an allergy shot, what do I do?
- Are flu shots available to students?
- Can I get screened for tuberculosis (TB) at the Health Office?
- Will Health Services write me an excuse/class absence note?
- What is the school-based health insurance?
- How do I opt in or opt out of the school insurance?
- How can I change the insurance information I just submitted via the online health insurance form?
- Where can I read more about coverage and benefits under the school-based plan?
- Who can I contact with questions about the school insurance?
- How can I see which doctors accept the school insurance?
- When can I expect my insurance card to arrive?
- Can I opt into the school-based insurance after the semester has already started?
ALL STUDENTS NEW TO UARTS MUST SUBMIT THE FOLLOWING:
- Health Information Form
(Note: a portion of the form needs to be completed by your physician. Please schedule your appointment sooner rather than later to ensure you can be seen in a timely fashion).
- Immunization Records (to be submitted with Health Information Form). In the event of an outbreak, students without immunization documentation on file may be required to leave campus for a period of time based on the recommendation of the CDC and the Philadelphia Department of Public Health.
- Meningitis Form
- Online Health Insurance Form*
(Note: full time students are required to fill out the online health insurance form each year)
RETURNING STUDENTS MUST SUBMIT THE FOLLOWING:
- Online Health Insurance Form*
(Note: full time students are required to fill out the online health insurance form each year)
*NOTE: If you have your own insurance, you MUST complete the online health insurance form or else you will be charged for the school-based insurance. If you are enrolling in the school insurance, you MUST complete the online health insurance form by August 1. For more information on the Health Insurance requirement, please read the Health Insurance portion of the FAQs.
All full-time matriculated UArts students taking 6 or more credits are required to have health insurance and must confirm this by completing the online health insurance form each year. The form can be accessed at myuarts.uarts.edu/ahpins.
If you have your own insurance or are covered by a parent’s insurance:
IMPORTANT: The fee for the school insurance is included on the tuition bill. In order to remove this fee you must access the online health insurance form at myuarts.uarts.edu/ahpins to opt out of the school insurance. After the end of drop/add we are unable to make changes to insurance information including the removal of the health insurance fee from a student’s bill. No exceptions can be made.
If you are signing up for the school-based insurance:
You must visit myuarts.uarts.edu/ahpins to opt into the school-based insurance.
Students who use inhalers, epi-pens or similar must bring their own to school as the Office of Health Services does not provide these items. We encourage students to carry one with them at all times (especially on school trips) and to keep a spare in their living space.
If you require routine medication, prescriptions or allergy shots, you must make arrangements before coming to school. For the first two, contact your physician or prescribing doctor about filling your prescription while at UArts.
For students requiring allergy shots, we recommend setting up an allergist in the area prior to coming to UArts. Local recommendations can be found below in the I Need An Allergy Shot section.
The Office of Health Services is located at 401 South Broad Street, Gershman Hall, Room 306. All current students with a valid student ID are able to access the building.
Office hours are Monday-Friday from 9am to 5pm. Appointments are not necessary.
Students are encouraged to stop by the Health Office to meet with a nurse who can better determine what plan of care is best suitable. If an advanced practitioner is necessary, we can refer students to Jefferson Family Medicine Associates*, a local primary care office, free of charge, with a referral from the health office.
*In order to take advantage of this partnership with Jefferson, students must be seen first in the Health Office.
If the Office is closed:
If you are truly unwell and require immediate monitoring or medical attention, please notify your Resident Advisor who will assist you. For minor illness, we recommend visiting the Health Office during office hours.
In the event of a non-emergency that takes place after hours or during the weekend, we encourage students to visit one of the following urgent care centers, based on their location:
myDoc Urgent Care (located near campus). The website with hours and information is http://www.mydocuc.com/about/.
Doctor’s Express (South Philly location). The website with hours and information can be found at doctorsexpresssouthphilly.com.
In the event of a true emergency, call 911.
Phone: 215-717-6652 or 215-717-6230
We try to update our social media accounts to best reflect any important updates, events or news relating to our office. Students are encouraged to follow us:
- The office treats minor illnesses and injuries and refers students to other professionals within the local area when necessary. To complement our on-campus services, Jefferson Family Medicine Associates provides treatment of acute illnesses and injuries free of charge for all UArts students with a referral from our office.
- During the school year, a physical therapist is on-site 3 days a week in Terra, Room 401. Students can schedule an appointment by signing up on the sheet outside of the door or by emailing email@example.com.
- Free HIV testing is performed in office every other Wednesday during the school year by a representative of the Youth Help Empowerment Project (Y-HEP). Testing is confidential (with Y-HEP following-up with the student directly) and results are never shared with UArts staff, including the Office of Health Services. Check our Facebook page for updates and reminders regarding testing days.
- Our nurses can administer tuberculosis (TB) skin tests to students who are in the master’s programs for teaching and require this screening before going into a classroom setting.
- Flu shots are available on a seasonal basis, beginning usually in October/November. Flu shots are free to UArts students and administered by a school nurse. There is a limited supply and flu shots are given on a first-come, first-served basis, so students interested in this service are encouraged to contact Health Services in October to inquire about availability or to check our Facebook page for updates.
- Free items and samples are available in the Office of Health Services as part of our “Free Sample Station.” Items available year-round include condoms, feminine hygiene products, Band-Aids and cough drops. Other items can include hair care products, deodorant and other such samples as sent to us by various health and wellness companies throughout the year. Students are encouraged to stop in any time during office hours to check out the latest offerings!
- Local references and resources. If you are a student looking for a local specialist, Health Services can provide a list of recommended local practitioners. Call us at 215-717-6652 or email firstname.lastname@example.org for assistance.
Health Services does not write or fill prescriptions. If you require these services for an existing diagnosis, please contact your primary care physician to make arrangements before coming to UArts.
Students with pre-existing medical conditions that require routine assessments are encouraged to find a doctor in Philadelphia. The best way to do this is 1) ask your existing physician for a recommendation or 2) go to your insurance company’s website and use the “Find a Doctor” tool. The school zip code is 19102.
Health Services cannot administer allergy injections. Should you require this service, especially on a routine basis, we recommend finding an allergy doctor in the area prior to coming to UArts. To do this, you can 1) ask your primary allergist for a recommendation, 2) go to your insurance company’s website and use the “Find a Doctor” tool (the school zip code is 19102) or 3) Call or mail the Health Office for a list of local immunology offices at 215-717-6652 or email@example.com.
Flu shots are available on a seasonal basis, beginning usually in October/November. Flu shots are free to UArts student and administered by a school nurse. There is a limited supply given on a first-come, first-served basis, so students interested in this service are encouraged to contact Health Services in October to inquire about availability or to check our Facebook page for updates.
Current students of the master’s programs for teaching who need a TB skin test can have the screening performed in office by a UArts nurse. Students who have the test done must be able to return to the office two days later for a reading of the results. For this reason, we cannot perform tests on Thursday or Fridays (due to the weekend). It is strongly recommended that you call the office at 215-717-6652 or stop in to confirm the best time to come in for the test.
The University of the Arts Health Services does not provide written excuses for students who miss class due to routine illnesses or injury.
- For minor/routine illness related absences, students should notify their faculty as soon as possible regarding their situation, ideally before they miss a class, exam or other evaluative activity. It is the student's responsibility to make up any missed work.
- Medical documentation will be accepted for significant illness or injury, and should be submitted directly to Health Services.
Students without health insurance or those interested in a different plan have the option of choosing the school-based health insurance. Currently, the insurance provider is Aenta. The school offers two enrollment periods, which are prior to the Fall semester as well as the Spring semester. Information on the plan’s benefits and coverage can be found at uarts.myahpcare.com under the “Benefits” link.
Note: The online health insurance form is an annual process that must be completed each year prior to the start of the Fall semester (or Spring semester, for students who are beginning their studies in the Spring).
Fall Enrollment: Eligible Students who choose the school insurance and complete the online health insurance form (myuarts.uarts.edu/ahpins) by August 1 will have coverage beginning 8/15 and lasting until 8/14 of the next year. To learn more about coverage details please visit uarts.myahpcare.com.
The online health insurance form can be found at myuarts.uarts.edu/ahpins. All students are required to complete the form each year. Once you access the form, you will have the option to opt in* or opt out** of the school-based insurance.
*To ensure that your coverage begins on time, please opt into the school insurance by 8/1 (Fall enrollment period), or 12/1 (Spring enrollment period).
**Opting out via the online health insurance form is necessary in order to have the insurance fee removed from your tuition bill. This must be done no later than the final day of drop/add for the semester. After this date we cannot make changes and cannot honor any requests for refunds or credits.
Students will have the ability to complete the online health insurance form once a year. After entering your information and clicking “submit,” you will be unable to access the form until the following year.
However, if you need to make a change to recently submitted information (i.e., opt in or opt out), you may contact Health Services at 215-717-6652.
Important: Changes to your submission can only be processed prior to end of add/drop. After add/drop, all insurance submissions are considered final.
In order to learn more about the school insurance plan, you can visit uarts.myahpcare.com. Click on the “Benefits” tab to find information such as plan highlights and summary of benefits coverage as well as a detailed brochure.
If you have questions about enrolling in the school-based insurance including but not limited to: cost, coverage dates, the online health insurance form, etc, you may contact the Office of Health Services at 215-717-6652 or firstname.lastname@example.org.
For information on general coverage: Information on the general benefits and offerings of the school insurance can be found at uarts.myahpcare.com. Click on the “Benefits” link at the top to view Plan Highlights, the Insurance Brochure and Summary of Benefits Coverage.
Specific Questions about coverage or claims please refer to uarts.myahpcare.com. Benefits and claims information can be found on this page. Additional questions can be directed to our insurance brokers, Academic Health Plans 855.856.3141.
Visit aetnastudenthealth.com choose, "University of the Arts" and click on the “Find a Doctor” link. This feature will allow you to see which practices in a specified area will accept Aetna insurance. Note: if you are looking for services around UArts, the zip code for the school is 19102. Best practices is to always confirm that your insurance is accepted at the time you are booking your appointment.
Aetna uses digital ID cards. Once a student has opted into the plan, information on how to obtain a digital ID card will be sent to the student's UArts email address. If you are re-enrolling in the Aetna student health plan your insurance information will remain the same.
It may be possible. Students who wish to opt in to the school insurance must do so by the end of drop/add. After the drop/add period has ended, UArts sends the final list of enrollees to Academic Health Plans and enrollment through the school is closed.
However, students who wish to enroll in the insurance after drop/add can apply on their own accord by filling out the Qualifying Events Form and submitting it directly to Academic Health Plans. To submit the form, you can mail it to the address provided on the form or you can fax it to 817-909-4701. The Qualifying Events Form can be found at uarts.myahpcare.com/enrollment.
Please note: The University of the Arts does not handle Qualifying Events Forms, they are handled completely through Academic Health Plans. Also, students who submit a Qualifying Events Form are responsible for paying the insurance fee directly to Academic Health Plans (further information can be found on the form) as opposed to having the fee included in the student’s tuition bill.
If you have questions about information on the Qualifying Events Form, you can contact Academic Health Plans at 855-856-3141.