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JOB TITLE: Operations Assistant
DEPARTMENT:  The Pew Center for Arts & Heritage
REPORTS TO:  Administrative Manager
SUMMARY:  The Pew Center for Arts & Heritage (the Center) employs a staff of talented, motivated individuals with experience and interest in the nonprofit and/or arts and culture sectors. We are currently seeking candidates for the open, full-time position of Operations Assistant, reporting directly to the Center’s Manager for Administration.

Essential Duties & Responsibilities:

This position supports the Center’s day-to-day operations. You must be comfortable quickly switching between areas of assistance in guest reception, administration, facilities, vendor relations, AV equipment, and IT.  This position provides primary assistance to the Center’s Manager for Administration and work in close cooperation with staff from across the Center to assure effective and efficient operations in the following areas:

•    Answers all incoming calls to the Center’s main phone number and receives general inquiry emails, directing them to the appropriate person; takes accurate messages and forwards them as appropriate.
•    Maintains sufficient knowledge of the procedures, programs and meetings held at the Center to properly route calls and answer basic questions accurately and thoughtfully.
•    Greets visitors in a polite and professional manner, and informs staff of their arrival; directs visitors to restrooms, coat closet, and meeting locations as necessary.
•    Maintains an orderly and clean reception area and desk.  Accepts all deliveries, including food and equipment for on-site events. Informs staff to pick up packages.

Facilities upkeep and vendor relations:  
•    Keeps the Manager for Administration apprised of any facilities issues promptly. Keeps a running task list of all needs to be addressed by building maintenance or external technicians.  
•    Serves as the main point of contact for all facilities, technical vendors and consultants for IT/AV, phone, mail, copiers, office building and maintenance, security and office access, off-site storage and shredding, and office and pantry supplies.
•    Troubleshoots all office equipment (copiers, printers, postage machine, etc.) and places service calls when necessary. Serves as backup contact with building staff for maintenance and facility needs.
•    Maintains/straightens all communal and public areas of the office, including pantry, conference rooms, and work room. Conducts a daily quality check of all meeting rooms to attend to housekeeping needs.
•    Follows the master operations calendar to schedule maintenance and cleaning of appliances and facilities. Coordinates stocking and maintenance of kitchen and office areas with Meeting and Events Planner, preparing for regular use as well as for special events.
•    Loads and unloads the dishwashers daily. Straightens and clears pantry counters throughout the day.
•    Collects, sorts and distributes internal mail. Handles outgoing letters and packages.  Manages the Center’s postal accounts, equipment, and supplies, providing assistance to staff when needed.
•    Maintains the organization of the Center’s server room, workroom, and file storage room.

Meetings & Events:
•    Oversees staff use of the Center-wide operations and meetings calendar; requests missing calendar information and makes updates as needed.
•    Assists with meeting planning logistics as needed.  Assists with room preparation including IT and AV needs.  Meets as needed with the Manager for Administration and Meeting and Events Planner to facilitate preparations and plan accordingly for upcoming meetings and special events.
•    If needed, at the close meetings and events, works with Meeting and Events Planner and support staff to handle the breakdown and straightening of communal-use rooms.

Employee Relations:  
•    Works closely with the Manager for Administration to coordinate the onboarding and off boarding of employees.  Arranges the creation of new IT user accounts, phone extensions, work areas, office access, and training schedules. Trains new employees on facility policies and office equipment.
•    Keeps signage, staff contact information, and phone extension list current.

IT, A/V and Telecommunications:
•    Serves as first point of contact for issues with computers, phones, software, Internet connectivity, storage network, and mobile devices. Notifies the IT help desk of advanced issues and sees they are addressed in a timely manner. Takes responsibility for tracking and implementing software and hardware upgrades, services, and repairs.
•    Manages phone system and mobile devices. Provides basic instruction on devices as needed.
•    Serves as first point of contact for A/V issues in meeting rooms. Manages staff requests for shared laptops and AV equipment. Keeps inventory and oversee maintenance of the Center’s A/V assets.
•    Sets up and coordinates IT and A/V equipment for the Center’s annual adjudication panel meetings.

Other Core Services:  
•    Works with the Manager for Administration to establish best practices and policies for day-to-day Center operations. Updates master operations handbook and calendar to reflect newest information.
•    Schedules and runs weekly meetings with Manager for Administration and support staff to provide updates on key issues and needs.
•    Provides general logistical support to all Center staff, answering questions about events, facilities, and equipment.
•    Works with the Meeting and Events Planner to coordinate and prepare for special events.
•    Issues reminders and general announcements to Center staff.
•    Assists Manager for Administration with reconciling core credit card purchases on a monthly basis.
•    Other duties as required.

The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions.  Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.

Education & Experience:

•    Associate’s Degree or its equivalent.
•    At least three (3) years of administrative or clerical work experience.
•    Experience with IT and AV systems and experience managing technology.
•    Not-for-profit experiences are preferred, along with an interest in and understanding of the nature of artist and cultural practice.
•    Must have knowledge of general office practices and procedures and be a systematic thinker with proven success in creating and maintaining efficient operations processes. The job requires strong organizational skills and an aptitude and a liking for administrative work.
•    Proficiency in the use of software and technology is expected, including familiarity with Microsoft Office Suite (Excel, Outlook, and Word).
•    Excellent written and oral communication skills are vital, including meticulous message-taking; solid composition and proofreading skills; grammatical correctness; style appropriateness; formatting consistency; and attention to overall completeness of documents and correspondence.
•    You must have the ability to ascertain caller/visitor needs and expectations in a pleasant and respectful manner, with proper sense of urgency. You’ll need the ability to understand the impact of your actions on the caller/visitor, and identify ways to accommodate them.
•    You must be able to work independently and as a team-member. You’ll need to prioritize multiple projects in a busy environment accurately, efficiently, and with a high level of attention to detail, balancing and satisfying competing deadlines and personalities, maintaining professionalism under pressure and in sensitive and difficult situations.
•    The job requires an ability to maintain detailed records in computerized and paper record keeping and filing systems. You must be able to tolerate paperwork and respect administrative procedures while remaining flexible and resilient. And you must have the ability to know when to ask questions and when to take initiative, learn quickly and assume tasks as needed.
•    You must have the ability to exercise a HIGH LEVEL OF DISCRETION AND CONFIDENTIALITY in interactions with both internal and external people concerning all work-related information, and with understanding of the Center’s unique relationship to The Pew Charitable Trusts.

PLEASE NOTE: Applicants who are practicing artists should note that in order to prevent conflict of interest or the appearance thereof, the Center has a Code of Ethics that limits artistic and cultural practice by its staff within our grantmaking region, and when collaborating outside the region with Center grantees.


The Pew Center for Arts & Heritage is a multidisciplinary grantmaker and hub for knowledge-sharing, dedicated to fostering a vibrant cultural community in Greater Philadelphia. The Center invests in ambitious, imaginative projects that showcase the region’s cultural vitality and enhance public life, and we engage in an ongoing exchange of ideas concerning artistic and interpretive practice with a broad network of cultural practitioners and leaders. The Center is funded by The Pew Charitable Trusts and administered by The University of the Arts, Philadelphia.

TO APPLY: Interested, qualified applicants should submit letters of application and resumes to the Human Resources Department via email to jobs@uarts.edu. Please ensure job title is in the Subject line.

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