Student Financial Services Counselor
JOB TITLE: Student Financial Services Counselor
DEPARTMENT: Student Financial Services
REPORTS TO: Associate Director for Financial Aid
The Student Financial Services Counselor position is a full-time, twelve month position. Reporting to the Associate Director for Financial Aid, the SFS Counselor's primary duty will be to assist all potential and current students in navigating the financial aid and billing processes, and giving guidance on how to afford their education. The Counselor will be expected to interact regularly with students and their families via telephone, e-mail, and in-person visits. The incumbent will also be responsible for ensuring that all federal, state, and institutional aid is awarded within respective guidelines. This position will be expected to be comfortable with basic mathematical concepts and federal regulations, and relaying those in an easy-to-understand way to potential students. Student Financial Services encompasses both student billing and financial aid; this position will be expected to have knowledge of each area though focusing on financial aid. Working occasional evenings and weekends is required.
DUTIES AND RESPONSIBILITIES:
• Packages and monitors financial aid
• Answers general inquiries and explains how financial aid may impact their student bill
• Receives in-person visitors
• Responds to e-mail and telephone inquiries
• Presents financial aid information to prospective students and families
• Assists families and calculates their university balance as well as provides guidance on financing strategies
• Assists with ancillary processes such as importing financial aid application information
• Completes federal verification in accordance with federal guidelines
• Processes appeals for loss of aid due to insufficient satisfactory academic progress
• Considers professional judgment appeals
The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions. Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.
EDUCATION AND EXPERIENCE:
• Bachelor’s degree or more
• 2-3 years relevant experience
• Positive and upbeat attitude
• Familiarity with Colleague preferred
• Occasional evenings and weekends are required
ABOUT THE UNIVERSITY:
The University of the Arts—a leader in developing visual and performing artists and designers since 1876—is the only university in the United States that allows its students to collaborate across traditional lines. With more than 30 majors, 30 minors and 13 graduate programs in visual arts, performing arts, design and liberal studies, UArts develops alumni who are not only leaders in their disciplines, but also creative thinkers able to succeed in any path they choose. Our nearly 1,900 students study and create on our campus in the heart of Philadelphia’s Avenue of the Arts, the city’s cultural center, within walking distance of hundreds of galleries, museums, theaters and other performing arts venues.
TO APPLY: Interested, qualified applicants should submit letters of application and resumes to the Human Resources Department via email to firstname.lastname@example.org. Please ensure job title is in the Subject line.
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THE UNIVERSITY OF THE ARTS IS AN EQUAL OPPORTUNITY EMPLOYER