Job Title: Billing Counselor
Department: Student Financial Services
Reports to: University Bursar
Position Summary: The Billing Counselor is responsible for supporting billing, payment, and collection activities.
• Assists Bursar in assessing student charges and creating bills
• Assists uploading accounts receivable information to billing portal including posting new payments and creating new accounts
• Works with Bursar to complete Return of Title IV refund calculations
• Reconciles all cashiering and invoicing daily for submission to Finance Office
• Troubleshoots student issues with EAccounts, the campus ID debit card
• Works with University staff and students to facilitate registration by monitoring Billing Office Approval to register for courses and applies registration restrictions when appropriate
• Cross-trains with Cashier to provide front-line coverage when needed
• Proactively contacts students/families with delinquent accounts and/or payment plans
• Provides operational support for Student Employment payroll, assists with data entry when needed
• Assists Associate Director for Educational Loans with collecting outstanding Perkins charges
• Works with families to resolve outstanding charges
• Supports financial aid counselors in identifying undisbursed financial aid, helps to resolve issues such as federal verification
• Provides customer service assistance to families with billing inquiries and disputes
The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions. Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.
• Bachelor’s degree preferred
• 1-3 years minimum experience working in accounts receivables or relates field, experience in a higher education environment preferred
• Strong organizational and communication skills
• Excellent dispute resolution and customer service skills
• Some experience working with federal financial aid preferred
ABOUT THE UNIVERSITY:
The University of the Arts—a leader in developing visual and performing artists and designers since 1876—is the only university in the United States that allows its students to collaborate across traditional lines. With more than 30 majors, 30 minors and 13 graduate programs in visual arts, performing arts, design and liberal studies, UArts develops alumni who are not only leaders in their disciplines, but also creative thinkers able to succeed in any path they choose. Our nearly 1,900 students study and create on our campus in the heart of Philadelphia’s Avenue of the Arts, the city’s cultural center, within walking distance of hundreds of galleries, museums, theaters and other performing arts venues.
TO APPLY: Interested, qualified applicants should submit letters of application and resumes to the Human Resources Department via email to email@example.com. Please ensure job title is in the Subject line.
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THE UNIVERSITY OF THE ARTS IS AN EQUAL OPPORTUNITY EMPLOYER