Student Financial Services Counselor
JOB TITLE: Student Financial Services Counselor
DEPARTMENT: Student Financial Services
REPORTS TO: Associate Director
The Student Financial Services Counselor position is a full-time, twelve month position, reporting to the Associate Director. The SFS Counselor's primary duty will be to assist all potential and current students in navigating the financial aid and billing processes, and giving guidance on how to afford their education. Additionally, this position will be responsible for managing daily data interfaces, internal and external reporting and annual set-up of Colleague and implementation of process plans in coordination with the Associate Director.
The Counselor will be expected to interact regularly with students and their families via various means of communication including Skype, text, chat, telephone, e-mail, and in-person visits. The incumbent will also be responsible for ensuring that all federal, state, and institutional aid is awarded within respective guidelines. This position is expected to be comfortable with analytical tools and concepts and federal regulations, and relaying those in a concise manner to students and families. Student Financial Services encompasses both student billing and financial aid; this position is expected to have knowledge of each area though focusing on financial aid. Occasional evening, weekend and off site work is required.
Principal Duties and Responsibilities:
- General financial aid counselor responsibilities including packaging and monitoring financial aid
- Annual set-up of Colleague (ERP) and implementation of process plans in coordination with the Associate Director
- Answers general inquiries and explains how financial aid may impact their student bill
- Interacts with students, families and others utilizing various modes of communication including in-person, e-mail, telephone, Skype and chat
- Presentation and outreach regarding financial aid and educational financing to prospective students, families and external organizations
- Assists families with their university balance and provides guidance on financing strategies
- Assists with relevant processes including importing financial aid application information, ISIR’s (Institutional Student Information Record) and auto-packaging students within guidelines and required notifications.
- Completes SAP, federal verification and other relevant processes in accordance with federal guidelines
- Processes appeals for loss of aid due to insufficient satisfactory academic progress
- Considers professional judgment appeals
- Consults with various University offices (i.e., Academic Colleagues, Admissions, Registrar, Bursar) and external constituents (i.e., scholarship organizations, lenders and guarantee agencies) to resolve related processing and certification and payment issues.
The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions. Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.
Education and Experience:
- Bachelor’s degree or equivalent plus 2 or more years relevant experience
- Knowledge of needs' analysis and federal/state financial aid programs.
- Ability to interpret and apply complex laws, policies and procedures.
- Familiarity with word processing, spreadsheet and database software applications.
- Use of Federal Student Aid (FSA) systems.
- Service oriented
- Familiarity with Ellucian Colleague preferred
- Ability to work on projects of a confidential nature
- Occasional evenings and weekends are required
ABOUT THE UNIVERSITY:
The University of the Arts—a leader in developing visual and performing artists and designers since 1876—is the only university in the United States that allows its students to collaborate across traditional lines. With more than 30 majors, 30 minors and 13 graduate programs in visual arts, performing arts, design and liberal studies, UArts develops alumni who are not only leaders in their disciplines, but also creative thinkers able to succeed in any path they choose. Our nearly 1,900 students study and create on our campus in the heart of Philadelphia’s Avenue of the Arts, the city’s cultural center, within walking distance of hundreds of galleries, museums, theaters and other performing arts venues.
TO APPLY: Interested qualified applicants should submit a letter of application/cover letter, and a resume via email to email@example.com. Please ensure job title is in the Subject line.
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THE UNIVERSITY OF THE ARTS IS AN EQUAL OPPORTUNITY EMPLOYER