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JOB TITLE: Director for Information Services

DEPARTMENT: Office of Technology & Information Services (OTIS)


The Director for Information Services provides overall management for the department which supports the University’s mission, core values, and strategic goals. The Director works collaboratively with other units in the University’s Office of Technology & Information Services (OTIS), faculty, staff, administrators, and students in setting the priorities for department’s academic and administrative goals that promote the academic success, excellent service to students, and efficient administrative functions. This position has 6 direct reports:

  • Database Administrator
  • Programmer/Analyst
  • Business Analyst/Jr. Application Specialist
  • Application & Database Specialist
  • Web Services Manager
  • Junior Web Administrator


  • Management of the Information Services Department within OTIS. This department is comprised of: enterprise software, databases, web technology, reporting, and data integration solutions;
  • Leads, supervises and evaluates technical staff providing enterprise solutions for University applicants, students, faculty, staff and alumni;
  • Manages budget of over one million dollars;
  • Manages integration of ERP with 31 third-party systems, including but not limited to Drupal, Informer, Onbase, Blackboard, Raisers Edge, StarRez and LDAP;
  • Collaborates with key academic and administrative constituents to plan for the future of information services; anticipates their impact on learning, teaching, scholarship, research, outreach, and administration;
  • Directs the development and oversight of the information services’ department strategic plan in collaboration with the Vice President for Technology and Information Services;
  • Leads the process of identifying the related resource priorities that will best achieve the Department’s strategic objectives;
  • Provides assistance in the development and implementation of an information technology disaster recovery plan in conjunction with the University’s broader business interruption planning efforts including but not limited to redundant system;
  • Engages academic and administrative partners in dialogue and planning regarding the impact of the Information Services department on their individual and collective goals and enlists their support to achieve a common technology vision for the University;
  • Provides accountability for the overall effectiveness and efficiency of the University’s use of information in support of the University’s mission and strategic plan;
  • Advises and plans strategically for future information services needs, collaborating across the University in furtherance of a shared vision for information services;
  • Ensures that all applicable legal, regulatory and compliance requirements are properly fulfilled;
  • Effectively plans for system capacity, maintenance, upgrades, patching of enterprise applications;
  • Leads and guides the design and development of the Information Services department’s organizational structure and its staffing, continuing professional development, and participation in professional networks in support of the University’s information technology goals and objectives;
  • Provides business analysis and project management;
  • Provides and supports reporting solutions;
  • Manages and develops University internet and intranet websites;
  • Creates and maintains mobile solutions University wide;
  • Keeps abreast of technology changes and researches new technologies, advising the VP for Technology and Information Services and other colleagues about trends and new thinking;
  • Creates and maintains department’s policies and documentation;
  • Evaluates staff. Provides coaching on and ongoing basis;
  • Assists constituents with solving problems, fulfilling new requests, providing proper access to information, and creating new software solutions to enhance present operations and functionality.

The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions. Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.


  • Bachelor’s degree required. Advanced degree from an accredited institution in information technology, Computer Information Systems/Management Information Systems is a plus.
  • Seven to ten years of demonstrated success managing staff in a complex information technology environment (will consider an equivalent combination of education and experience).
  • Demonstrated success in creative visioning, strategic planning, staff development, project planning and implementation, and budget management.
  • Excellent leadership and communication skills, evidence of a collegial and reflective approach to forming relationships with key campus constituents.
  • Strategic thinker with an open and collaborative management style that fosters teamwork, sustains a learning environment for staff, faculty and students, and develops a first-class service organization that engenders trust from the University community.
  • Demonstrated knowledge of how information technology services support the teaching and learning environment, the university infrastructure and business operations.
  • Working knowledge of enterprise systems, preferably in a higher education environment; Ellucian experience required, Colleague preferred.
  • Prior experience in senior level programming, database and operating system administration;
  • System Administration a plus


  • Leadership: Leadership & Navigation and Ethical Practice.
  • Business: Business Acumen, Critical Evaluation, Consultation, Results Driven.
  • Communication: Oral &Written, Presentation.
  • Interpersonal: Emotional Intelligence, Relationship Management, Communication, and Cultural Effectiveness.
  • Relationship Management: Influences others, Collaborative.


  • Exemplary record of personal and professional accomplishments.
  • Listens well, builds trust with constituents.
  • Excellent judgment, analytical skills.
  • Excellent oral & written presentation skills.
  • Excellent interpersonal skills and the ability to influence.
  • Ability to research and discern the best solution and course of action.
  • Ability to develop and implement technology strategies and solutions.
  • Ability to set guidelines and procedures to protect University assets.
  • Ability to manage and organize multiple priorities simultaneously and work under pressure.
  • Ability to work collaboratively with multiple, diverse stakeholders.
  • Ability to provide competent technology advice and counsel to university officials on technology issues.
  • Ability to analyze and interpret technology issues.
  • Knowledge of current and developing technology issues and trends in area of expertise.
  • Excellent negotiating skills.
  • Knowledge and understanding of institutional policies and procedures.
  • Knowledge of financial/business analysis techniques.


  • Work Environment: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee will be exposed to moderate to loud noise level in the office or computer environment, such as light traffic street noise, business machines, computer mainframe locations, etc.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee is continuously required to use hand/eye coordination, keyboarding, standing; frequently required to walk, reach with hands and arms and talk or hear; occasionally sits, climb, balance or kneel. Specific vision abilities required by this job include peripheral, color vision, distance vision, close vision and depth perception. Lift up to 25 pounds.

The University of the Arts—a leader in developing visual and performing artists and designers since 1876—is the only university in the United States that allows its students to collaborate across traditional lines. With more than 30 majors, 30 minors and 13 graduate programs in visual arts, performing arts, design and liberal studies, UArts develops alumni who are not only leaders in their disciplines, but also creative thinkers able to succeed in any path they choose. Our nearly 1,900 students study and create on our campus in the heart of Philadelphia’s Avenue of the Arts, the city’s cultural center, within walking distance of hundreds of galleries, museums, theaters and other performing arts venues.

TO APPLY: Interested, qualified applicants should submit a letter of application, resume and writing samples to jobs@uarts.edu. Please ensure job title is in the Subject line. Please submit all in PDF or Word format.

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