Director for Operations for Student Financial Services

JOB TITLE: Director for Operations for Student Financial Services

DEPARTMENT:  Student Financial Services

REPORTS TO:  AVP for Student Financial Services


Serves as a strategic partner with AVP for Student Financial Services for the administration and coordination of Federal, State, and institutional financial aid programs. Supervise the daily operations of financial aid office. Trains staff members. Counsels students concerning financial aid and student billing and serves as the lead technology super user. 

Essential Duties & Responsibilities:

  • Supervises daily operation of Student Financial Services office and ensures compliance with established federal, state, local and institutional regulations and policies and integrations with agencies
  • Primary contact for academic and administrative departments concerning financial aid and student billing. Works with the Bursar regarding student account matters, Advancement regarding named scholarships and Admissions regarding entering class. Assists in testing of new processes between our systems and departments across campus
  • Manages a student caseload and responds to questions and appeals regarding financial aid decisions.
  • Updates the financial aid student system, Colleague, for annual setup and processes data transmissions to/from the Department of Education systems
  • Handles daily and annual packaging of students based on acceptance and new FAFSA transactions
  • Manages the federal and institutional work-study programs in partnership with the Student Employment Coordinator (who reports to this position). Provides annual reporting documents for all agency, state and Federal reporting and audits
  • Serves as lead financial aid technology super user for the office.
  • Works with the AVP to strategically review University financial aid processes, systems and approaches. Assists with updating policies and procedures manual.
  • Prepares various reports and reconciliations of funding to agencies.
  • Oversees named/endowed scholarship program and acts as a liaison for the Development team and University Program Heads and Deans on understanding and usage of funds and nomination of students
  • Assists in the annual A133 audit and other required audits for state grants and special programs.
  • Presents and participates in outreach activities within and outside the university
  • Leads, trains and mentors staff.
  • Other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions.  Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.


  • Bachelor’s Degree with at least four years of direct experience in financial aid administration


  • Knowledge of applicable federal and state regulations and reporting related to the delivery of student assistance including Title IV, PHEAA, VA, FERPA, and IRS.
  • Experience with ERP systems, preferably Ellucian Colleague and other systems including COD and NSLDS.

Competencies, Knowledge, Skills & Abilities:

  • Excellent oral and written communications and interpersonal skills
  • Ability to manage several tasks simultaneously required while also prioritizing work
  • Skilled in database development and management
  • Attention to detail

Supervisory Responsibility:

  • 2-5 Employees

About The University:

University of the Arts’ mission is simple: to advance human creativity. Established in 1876, UArts believes creativity is the most essential skill for success in today’s society and has educated generations of groundbreaking artists, performers, designers and creative leaders for more than 141 years.  After being granted university status in 1987, University of the Arts became the largest institution of its kind in the nation, offering programs in design, fine arts, media arts, crafts, music, dance, theater and writing. It now features 30 undergraduate arts majors, 15 graduate programs and the nation’s first PhD program in Creativity. UArts is also home to innovative centers across disciplines, including the Center for Immersive Media, Lightbox Film Center, Philadelphia Art Alliance and Rosenwald-Wolf Gallery. Learn more about UArts.


TO APPLY: Interested, qualified applicants should submit letters of application and resumes to the Human Resources Department via email to Please ensure job title is in the Subject line.

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