Associate Director for Student Financial Services
JOB TITLE: Associate Director for Student Financial Services
DEPARTMENT: Student Financial Services
REPORTS TO: Assistant Vice President for Student Financial Services
Summary: Serves as a strategic partner with AVP for Student Financial Services for the administration and coordination of Federal, State, and institutional financial aid programs. Supervise the daily operations of financial aid office. Trains staff members. Counsels students concerning financial aid and student billing. Leads the Office of Student Financial Services in the absence of the AVP/Director.
Essential Duties & Responsibilities:
- Supervises daily operation of financial aid office and ensures compliance with established federal, state, local and institutional regulations and policies.
- Serves as the primary contact for academic and administrative departments concerning financial aid. Works with the Bursar regarding student account matters, Admissions regarding entering class.
- Manages a student caseload and responds to questions and appeals regarding financial aid decisions.
- Serves as lead financial aid technology user for the office.
- Works with the AVP/Director to strategically review University financial aid processes, systems and approaches. Assists with updating policies and procedures manual.
- Presents and Participates in outreach activities within and outside the university.
- Leads the Office of Student Financial Services in the absence of the AVP.
- Leads, trains and mentors staff.
- Supervises and provides training to Financial Aid Counselors
- Prepares annual reviews and goal setting along with measurement of goals achieved
The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions. Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.
- Bachelor’s Degree with at least four years of direct experience in financial aid administration.
- Knowledge of applicable federal and state regulations and reporting related to the delivery of student assistance including Title IV, PHEAA, VA, FERPA, and IRS.
- Experience with ERP systems, preferably Ellucian Colleague and other systems including COD and NSLDS.
- Excellent oral and written communications and interpersonal skills.
- Ability to manage several tasks simultaneously required while also prioritizing work.
- Prior supervisory experience.
- Skilled in database development and management.
- Attention to detail is essential.
Competencies, Knowledge, Skills & Abilities:
- Must have knowledge of all Title IV Federal regulations
- Must remain updated on all changed to Federal and State regulations
- Ability to supervise Financial aid Staff and provide ongoing training monthly
- Must be able to provide support and direction to students, families and staff when determining special conditions and professional judgements.
- Must have knowledge of all Department of Education Websites
- Manage Student Caseload.
- Knowledge of Microsoft Suite
- Supervises daily operation of financial aid office and ensures compliance with established federal, state, local and institutional regulations and policies
- Supervise and provide training to Financial Aid Counselors
- Prepare annual reviews and goal setting along with measurement of goals achieved
Physical Demands: The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the staff member is continuously required to sit and use hands to finger; occasionally required to walk; seldom required to reach with hands and arms; required to talk and hear. Must be able to lift up to 20 pounds.
Work Environment: The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the staff member may be exposed to a moderate noise level in the office environment.
About The University:
University of the Arts’ mission is simple: to advance human creativity. Established in 1876, UArts believes creativity is the most essential skill for success in today’s society and has educated generations of groundbreaking artists, performers, designers and creative leaders for more than 141 years. After being granted university status in 1987, University of the Arts became the largest institution of its kind in the nation, offering programs in design, fine arts, media arts, crafts, music, dance, theater and writing. It now features 30 undergraduate arts majors, 15 graduate programs and the nation’s first PhD program in Creativity. UArts is also home to innovative centers across disciplines, including the Center for Immersive Media, Lightbox Film Center, Philadelphia Art Alliance and Rosenwald-Wolf Gallery. Learn more about UArts.
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