FAQ: Academic Support Services


Effective August 22, masks are optional for all members of our community and campus visitors in all of the university’s public spaces, including during performances, special events and other community gatherings, with occasional exceptions. Learn more about UArts' COVID-19 policies and response


If you are experiencing personal hardships such as food insecurity, housing concerns or personal or family issues, contact us at studentaffairs@uarts.edu.

Accommodations for Students with Disabilities

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Do my accommodations still apply in online courses?

Accommodations provided under federal laws still apply in an online learning environment. Looking at the design of your specific online courses and discussing them with you and your faculty, we will determine how your accommodations can be adapted and applied in a reasonable way. 

Can I still register for accommodations, even if I haven’t done so previously?

New or current students who would like to register for course accommodations can do so by completing an online pre-intake form and scheduling an intake appointment. Students and families can connect with an Office of Educational Accessibility (OEA) staff member via phone, email, Google Hangout or other online formats to discuss their pre-intake and accommodation needs.

Can I still make a check-in appointment to discuss academic success planning or my accommodation needs?

You can make an appointment by emailing access@uarts.edu or a staff member below, or through OEA Appointment Booking.

International Students

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I am concerned about returning to the U.S. and visa regulations.

For new students, your I-20 will need a start date that reflects your on-campus start date, not your virtual start date. 

New students: We will provide all new students with I-20s that reflect their on-campus start dates. 

Returning students: Your I-20 will remain active both in and outside the U.S. as long as you are taking full-time classes, including remote courses.

Contact Mara Flamm, director of International Student Programs, at mflamm@uarts.edu or 215-717-6621 with any questions you have about F-1 or J-1 visa issues.

I am leaving the U.S. How can I get the required annual signature on my I-20?

USCIS (U.S. Citizenship and Immigration Services) now allows for digital signatures. If you need a signature or any other I-20 revision, it can be done digitally. The I-20 will be emailed to you as a PDF with all appropriate signatures and revisions. Contact Mara Flamm, director of International Student Programs, at mflamm@uarts.edu or 215-717-6621 to discuss your options. 

If I return home and complete the semester remotely, what implications does that have for my F-1 visa?

Due to COVID-19, the regulation restricting online education for international students has been lifted, and students are permitted to engage in remote learning. International students’ F-1 visas will remain valid and active, whether they participate in courses online in the U.S. or their home countries.

What should I do if I am having difficulty understanding assignments via an online format?

Whether you are at home or in Philadelphia, be vigilant about checking your email frequently. Read all assignments carefully. You may use translation apps for understanding assignments. Keep in mind that the university’s academic integrity policy applies to all coursework, even in online courses. Tutoring is available to assist you and can be requested by emailing tutoring@uarts.edu.

What if I am in China and cannot receive course materials through Google?

If you are in China, inform Mara Flamm at mflamm@uarts.edu, and all your instructors. If you cannot access Google, confirm that you will be using WeChat for communicating, and email all of us directly from that account. If you will use a different format for email, such as qq, let us know, and email us from that account.  

Advising & Tutoring

The Advising Center and Tutoring program will be available remotely, Monday–Friday, 8 a.m.–5 p.m. Advising and tutoring appointments will be available by phone, Google Hangouts or Meet and Zoom.

C. Blanca Gonzalez, director: cgonzalez@uarts.edu

Hanna Weckel, administrator and tutoring coordinator: hweckel@uarts.edu

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Who is the academic advisor assigned to my school?
  • School of Art: Michele Kishita: mkishita@uarts.edu
  • School of Dance: C. Blanca Gonzalez: cgonzalez@uarts.edu 
  • School of Design: Jordan Rockford: jrockford@uarts.edu
  • School of Film: Tia Kemp: cdkemp@uarts.edu
  • School of Music: Rob George: rgeorge@uarts.edu 
  • School of Theater: Miriam White: mirwhite@uarts.edu 
How can I schedule an online or phone advising appointment?

Contact the Advising Center at advising@uarts.edu or contact your academic advisor directly. 

Is tutoring available? What tutors are available?

Depending on the type of tutoring you need, you will meet with an academic advisor or peer tutor. Peer tutors can provide discipline-specific tutoring in all areas, as well as general guidance with online learning tools. Contact us at tutoring@uarts.edu for more information.

Can I schedule weekly tutoring as well one-time tutoring appointments?

Recurring, weekly appointments as well as one-time and drop-in tutoring, will be available.

What’s happening with advising for spring 2021?

The advising period begins Nov. 9, and you will receive registration information via your UArts email. Registration will open Nov. 30. Academic advisors will contact their advisees about planning their schedules and making appointments during advising.

Career Services

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How are you conducting appointments for resume reviews, job search assistance, etc.?

We are able to offer virtual appointments via webchat (Zoom or Google Meet) or phone. To schedule a virtual appointment, visit uarts.edu/careerappointment.

I’m interested in doing an internship. What is the process I need to follow to find an internship and register to earn credit?

View the virtual Internship Program Information slideshow. If you still have questions, contact careerservices@uarts.edu or schedule a virtual appointment by visiting uarts.edu/careerappointment.

Note: Because UArts will continue educating remotely to help our community stay safe and healthy, students with internships must follow whatever restrictions or mandates are in place for the geographic location of their specific internship. There might be some internships that can take place in person or onsite, but in other locations, such opportunities must remain remote until restrictions are lifted. If restrictions are adapted or lifted in geographic regions where students are interning remotely, interns in those areas might be able to turn remote internships into in-person experiences. 

Are there other online career-related resources available to me?

In addition to uartscareers.com, check out our extensive list of Online Career Resources. We are also happy to help identify resources related to your specific questions or interests. Feel free to email us at careerservices@uarts.edu or schedule a virtual appointment.