Mail & Distribution Services

Office: Juniper Residence Hall, 311 Juniper St., first floor
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Phone: 215-717-6953

Faculty & Staff

 All incoming first-class mail and express packages will be received and held for pickup in the mailroom, located in the Juniper Residence Hall. Department designees may pick up incoming and/or drop off outgoing university mail or packages Monday–Friday, 8 a.m.–4:30 p.m.

Department or program directors should contact Mail Services at with the name of a department designee who is permitted to retrieve mail for the department. When possible, delay or postpone supply orders if your department and program will continue to operate remotely.  

 Mail Services is not responsible for handling personal mail or packages sent to the university for faculty or staff.

If you have questions about sending mail essential to the continuation of university business, contact Mail Services at

Paper Supplies

All orders for copy paper and other office supplies should be placed through Office Depot. Supplies will be delivered directly to the department’s office location. Delay or postpone orders until a time when staff is available to receive delivery.


If you’re living on campus, your room or apartment will be assigned a mailbox in your residence hall. Letter mail or envelopes will be delivered to the mailbox assigned to your room. Packages should be picked up from the mail room or package lockers located in Juniper Residence Hall. You will receive an email notification containing instructions for picking up your packages.

For all mail being sent to university residence halls, follow the directions below.

  • Use your full name as registered to the university; no nicknames.

  • Do not mail or address packages directly to the residence hall — they will be denied.

For all envelopes and packages sent through the U.S. Postal Service (USPS):

Student name
c/o University of the Arts
311 South Juniper Street
Philadelphia, PA 19107
Residence hall name (e.g., Spruce Hall), room #

For all envelopes and packages sent via commercial carriers:
(Amazon, UPS, FEDEX, DHL or private courier service such as flower deliveries or perishable items)

Student name
c/o University of the Arts
311 S. Juniper St.
Philadelphia, PA 19107
Residence hall name (e.g., Spruce Hall), Room #

Optional: phone # for flowers and other perishable items

Mail & Package Services 

University mail

U.S. Postal Service mail

Incoming mail is picked up by Mail Services staff and arrives at our location by 9:30 a.m. It is sorted and can be picked up during the designated hours at Juniper Hall, 311 S. Juniper St. Outgoing mail, prepared by the sender, is metered by Mail Services staff and picked up by the U.S. Postal Service.

Note: At least 24 hours’ notice is required for any mailing of 1,000 pieces or more.

Express courier and freight shipments

Incoming packages from express couriers are processed as they are received.  Outgoing packages, prepared by the sender, are sent out by the Mail Services staff by the best shipping method available.

Any incoming freight shipments of 100 pounds or more must be scheduled prior to their arrival. Please consult with Mail Services for best shipping options.

Package tracking

Package tracking is available online via these courier websites: or

Cutoff Times

All outgoing mail and packages must be in the mail room by the following times to insure same-day pickup by USPS and express couriers.

  • U.S. Postal Service: 2 p.m.

  • UPS packages: 2 p.m.

  • Presorted mail: 1 p.m.


  • We do not accept deliveries on weekends, holidays or university breaks.

  • Packages that are delivered after 5 p.m. will not be accepted and returned for delivery the next business day.

  • Do not use Fed-EX Home—that is strictly for residential deliveries.

  • For all inquiries regarding delivery, have your tracking number ready.

  • For any mail questions, contact Mail Services directly at 215-717-6953.

Mail & Distribution Services FAQ

Expand all Collapse all
What time is the cutoff for U.S. mail?

Mail must be in the mail center by 2 p.m. for same-day processing.

What time does U.S. mail arrive from the post office?

The mail is picked up from the post office daily by 8:30 a.m.

What do I do about sending out a large mailer?

Contact Mail Services in advance so that they can prepare and have the opportunity to discuss mailing options with you.

When do overnight packages arrive at the mail center?

Priority packages are generally received between 9 a.m. and 12 p.m. Standard packages are received between 12 p.m. and 3 p.m.

What if I need to send an overnight package?

Mail Services can send prepared packages overnight if they are received in the mailroom by the cutoff time. If your package is not ready by the cutoff time, you can check USPSUPS and FedEx for the closest shipping locations and supplies.