Student Financial Services Counselor

JOB TITLE: Student Financial Services Counselor

DEPARTMENT: Student Financial Services

REPORTS TO: Associate Director for Financial Aid

Summary: Primary duty will be to assist all potential and current students in navigating the financial aid and billing processes, and giving guidance on how to afford their education. The Counselor will be expected to interact regularly with students and their families via telephone, e-mail, and in-person visits.


Essential Duties & Responsibilities:

  • Packages and monitors financial aid
  • Answers general inquiries and explains how financial aid may impact their student bill
  • Receives in-person visitors
  • Responds to e-mail and telephone inquiries
  • Presents financial aid information to prospective students and families
  • Assists families calculate their university balance as well as providing guidance on financing strategies
  • Assists with ancillary processes such as importing financial aid application information
  • Completes federal verification in accordance with federal guidelines
  • Processes appeals for loss of aid due to insufficient satisfactory academic progress
  • Considers professional judgment appeals
  • Represents the office of SFS at various institutional and community events
  • Sits on Financial Appeals Committee
  • Performs financial aid stipend review
  • Assists in monitoring outstanding balances
  • Other duties as assigned


The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions.  Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.


  • Bachelor’s Degree


  • 2-3 years relevant experience
  • Positive and upbeat attitude
  • Familiarity with Colleague preferred

Competencies, Knowledge, Skills & Abilities:

  • Knowledge of Federal Title IV Regulations
  • Experience with Colleague
  • Experience with Microsoft Office Suite
  • Experience with Google Suite
  • Experience with Department of Education COD


Physical Demands: The physical demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the staff member is continuously required to sit and use hands to finger; occasionally required to walk; seldom required to reach with hands and arms; required to talk and hear. Must be able to lift up to 20 pounds.

Work Environment: The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the staff member may be exposed to a moderate noise level in the office environment.


About The University:

University of the Arts’ mission is simple: to advance human creativity. Established in 1876, UArts believes creativity is the most essential skill for success in today’s society and has educated generations of groundbreaking artists, performers, designers and creative leaders for more than 141 years.  After being granted university status in 1987, University of the Arts became the largest institution of its kind in the nation, offering programs in design, fine arts, media arts, crafts, music, dance, theater and writing. It now features 30 undergraduate arts majors, 15 graduate programs and the nation’s first PhD program in Creativity. UArts is also home to innovative centers across disciplines, including the Center for Immersive Media, Lightbox Film Center, Philadelphia Art Alliance and Rosenwald-Wolf Gallery. Learn more about UArts.


TO APPLY: Interested, qualified applicants should submit letters of application and resumes to the Human Resources Department via email to Please ensure job title is in the Subject line.

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