Director for Housing Operations

JOB TITLE: Director for Housing Operations

DEPARTMENT:  Campus Life

REPORTS TO:  Senior Director of Student Engagement


The Director of Housing Operations manages all functions and operations for the residential facilities including maintaining records in The Housing Director, our housing software, running housing selection and room change, assisting with roommate conflicts, and working with residents and facilities on facilities concerns in the residence halls. This position serves as a member of the On-Duty crisis response team as an Administrator on Call and participates in a weekly on-call crisis response rotation that supports our Professional on Duty on-campus crisis response team.


Essential Duties & Responsibilities:

  • Manages a residential community of 600+ students.
  • Facilitates housing and meal plan assignment processes, including incoming student placement, housing selection, and room change processes.
  • Coordinates day-to-day management of the housing database system, The Housing Director.
  • Maintains accurate housing and meal plan records including billing in The Housing Director, Colleague, and Blackboard.
  • Coordinates facility management, including weekly building walkthroughs, room inventories, Health & Safety room inspections, work orders, damage billing, and the opening and closing of the residential facilities.
  • Maintains an accurate inventory of room and mailbox keys, room/building furniture, micro-fridges, and laundry equipment in residential facilities and manages replacement orders.
  • Collaborates with the Office of Educational Accessibility to account for housing accommodations.
  • Manages all communications from the housing email account and responds to all inquiries and concerns from students, parents and campus partners about housing.
  • Assists the Area Coordinator in hosting conflict mediations when roommate conflicts arise.
  • Partners with outside vendors including but not limited to: Micro-fridge, Our Campus Marketing, Calico, and Xfinity cable service.
  • Communicates with Facilities department to manage work orders, damages, and building upgrades in the residential facilities.
  • Coordinates off-campus housing information and data collection and supports students in their off-campus housing search.
  • Conducts training sessions and in-services for Resident Assistants/Community Advisors on essential housing operations.
  • Responds to critical issues in the residence halls including facility emergencies and student concerns.
  • Collaborates with Pre-College during the summer to manage the Pre-College Summer Institute housing population.
  • Aids in the maintenance of departmental portal and webpages.
  • Serve in the Administrator on Call (AOC) rotation to support our on-campus on-call crisis response staff. AOCs provide guidance on protocol to staff that are responding to on-campus incidents, communicates emergency alerts for the campus community, and notifies students’ emergency contacts in case of an emergency. 
  • Assist during large scale events hosted by Campus Life; including but not limited to: Orientation, Move-In/Move-Out, Resident Assistant/Community Advisor Trainings, RA banquet, Student Leadership Awards celebration, UArts Day, and UArts Weekend
  • Assist in day-to-day activities as needed in the Office of Campus Life

The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions.  Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.



  • A minimum of an earned Master’s Degree in Higher Education, Education, Student Affairs, or similar area.


  • Minimum of 3-5 years’ experience in residence life, housing or related field.
  • 1-2 years on call crisis response experience preferred.


Competencies, Knowledge, Skills & Abilities:

  • Demonstrated attention to detail and success in managing student records and entering data into various systems and softwares.
  • Demonstrated ability to create a welcoming, safe and healthy environment for students.
  • Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
  • Ability to work with diverse population of students.
  • Ability to devise and host training sessions for students.
  • Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
  • Ability to develop, maintain, and strengthen partnerships with others inside or outside the university.
  • Ability to provide guidance to staff members in high-stress situations while on-call.
  • Ability to demonstrate concern for satisfying one’s external and/or internal customers.
  • Ability to work some evenings and weekends throughout the year.
  • Ability to work in an on-call crisis response duty rotation being on-call 24/7 for one week at a time approximately 13 weeks a year.

Supervisory Responsibility:


About The University:

University of the Arts’ mission is simple: to advance human creativity. Established in 1876, UArts believes creativity is the most essential skill for success in today’s society and has educated generations of groundbreaking artists, performers, designers and creative leaders for more than 141 years.  After being granted university status in 1987, University of the Arts became the largest institution of its kind in the nation, offering programs in design, fine arts, media arts, crafts, music, dance, theater and writing. It now features 30 undergraduate arts majors, 15 graduate programs and the nation’s first PhD program in Creativity. UArts is also home to innovative centers across disciplines, including the Center for Immersive Media, Lightbox Film Center, Philadelphia Art Alliance and Rosenwald-Wolf Gallery. Learn more about UArts.


TO APPLY: Interested, qualified applicants should submit letters of application and resumes to the Human Resources Department via email to Please ensure job title is in the Subject line.

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Title IX Statement: The University of the Arts prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Director for Title IX, Equity, & Compliance is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Director for Title IX, Equity, & Compliance, e-mail,, or visit The University of the Arts, 320 S. Broad St., Philadelphia, Pa. 19102, Room 260, or call 215-717-6366. To learn more about the University's Title IX policy and response to sex discrimination, including sexual harassment and sexual violence, please visit Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.