Billing Counselor

JOB TITLE: Billing Counselor

DEPARTMENT:  Student Financial Services



The Billing Counselor is responsible for supporting billing, payment, and collection activities.

Essential Duties & Responsibilities:

  • Assist Bursar in assessing student charges and creating bills.
  • Assists uploading accounts receivable  information to billing portal including posting new payments and creating new accounts.
  • Work with Bursar to complete Return of Title IV refund calculations.
  • Reconcile all cashiering and invoicing daily for submission to Finance Office.
  • Troubleshoot student issues with EAccounts, the campus ID debit card.
  • Working with University staff and students to facilitate registration by monitoring Billing Office Approval to register for courses and applying registration restrictions when appropriate.
  • Cross-train with Cashier to provide front-line coverage when needed.
  • Proactively contact students/families with delinquent accounts and/or payment plans.
  • Provide operational support for Student Employment payroll, assisting with data entry when needed.
  • Assist Associate Director for Educational Loans with collecting outstanding Perkins charges.
  • Work with families to resolve outstanding charges.
  • Support financial aid counselors in  identifying undisbursed financial aid, helping to resolve issues such as federal verification.
  • Provide customer service assistance to families with billing inquiries and disputes.

The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not purport to describe all functions.  Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.


  • Bachelor’s degree preferred.


  • 1-3 years minimum experience working in accounts receivables or relates field, experience in a higher education environment preferred.

Competencies, Knowledge, Skills & Abilities:

  • Strong organizational and communication skills.
  • Excellent dispute resolution and customer service skills.
  • Some experience working with federal financial aid preferred.

About The University:

University of the Arts’ mission is simple: to advance human creativity. Established in 1876, UArts believes creativity is the most essential skill for success in today’s society and has educated generations of groundbreaking artists, performers, designers and creative leaders for more than 141 years.  After being granted university status in 1987, University of the Arts became the largest institution of its kind in the nation, offering programs in design, fine arts, media arts, crafts, music, dance, theater and writing. It now features 30 undergraduate arts majors, 15 graduate programs and the nation’s first PhD program in Creativity. UArts is also home to innovative centers across disciplines, including the Center for Immersive Media, Lightbox Film Center, Philadelphia Art Alliance and Rosenwald-Wolf Gallery. Learn more about UArts.

TO APPLY: Interested, qualified applicants should submit letters of application and resumes to the Human Resources Department via email to Please ensure job title is in the Subject line.

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Title IX Statement: The University of the Arts prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Director for Title IX, Equity, & Compliance is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Director for Title IX, Equity, & Compliance, e-mail,, or visit The University of the Arts, 320 S. Broad St., Philadelphia, Pa. 19102, Room 260, or call 215-717-6366. To learn more about the University's Title IX policy and response to sex discrimination, including sexual harassment and sexual violence, please visit Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.