Section 7: Information Technology

VICE PRESIDENT AND CIO OFFICE
Thomas H Carnwath
Vice President and CIO
Hamilton Hall, Rm 212
Telephone: 215-717-6440
 
Patti Kelly
Senior Secretary
Hamilton Hall, Rm 212
Telephone: 215-717-6597
 
OTIS SUPPORT SERVICES
Mira Sophia Adornetto, Director
HelpDesk Telephone: 215-717-6677 (OOPS)
helpdesk@uarts.edu
 
Terra Service Center
Terra Hall
211 South Broad Street, Room 1104
Hours:
M-F 8:30 a.m. to 10 p.m.
Saturday 9 a.m. to 2 p.m.
 
Anderson Service Center
Anderson Hall
333 South Broad Street, Room B9
Hours:
M-F 8:30 a.m. to 4:30 p.m.
 
PRINT SERVICES
Amanda D'Amico, Manager
 
Anderson Imaging Lab
Telephone: 215-717-6461
Anderson Hall
333 South Broad Street, Room 616
Hours:
M-F 9 a.m. to 5 p.m.
Limited Services Available
M-F 8 a.m. to 9 a.m.
Saturday 10 a.m. to 1 p.m.
 
Terra Imaging Lab
Telephone: 215-717-6693
Terra Hall
211 South Broad Street, Room 1316
Hours:
M-F 9 a.m. to 5 p.m.
Limited Services Available
M-F 8 a.m. to 9 a.m.
Saturday 10 a.m. to 1 p.m.

MEDIA RESOURCES
Adam Carrigan, Manager
 
11th floor Equipment Room
Phone: 215-717-6475
Terra Hall
211 South Broad Street, Room 1127
Hours:
M-F 8 a.m. to 8 p.m.
 
15th floor Equipment Room
Phone 215-717-6306
Terra Hall
211 South Broad Street, Room 1511
Hours:
M-F 8 a.m. to 5 p.m.
Saturday 9 a.m. to 5 pm

OTIS Support Services is the division of the Office of Technology and Information Services (OTIS) responsible for supporting use of technology on campus. OTIS provides all computers, projectors and printers on campus as well as software and a number of web services including MyCampus Portal, Google Apps accounts, lynda.com, and Sakai. Students can get guidance and help with technology problems by calling or emailing the HelpDesk or by visiting either of the two Service Centers located in the Anderson and Terra building.

OTIS Support Services also provides access to University software to students at no extra cost. Students can have custom configurations installed on their Mac laptop giving them access to curricular software for the duration of their time at the University. Some software is available to all students and some only to students enrolled particular courses. For more information call our HelpDesk or visit one of our Service Centers.

 

All printing on campus is handled by Print Services, another division of OTIS. Printing in all public facilities is managed by a program called Equitrac which tracks printer usage. Most computing facilities are equipped with black and white printers and or copiers. Printing on campus is free but there is a cost for copying. Students will need to maintain a positive balance on their Equitrac account in order to make use of free printing. Assistance with on campus printing can be obtained throughout the HelpDesk. Large scale, color or specialty printing can be done, at a cost, at either of the Imaging Lab printing facilities.

There are 17 computer labs and 49 studios and suites managed by OTIS Support Services. The Terra 802 and Anderson B9 labs are primarily open for general use throughout the day. Access to other labs outside of classroom time is provided under the supervision of student employees called Lab Monitors. Students who are in search of work-study positions are welcome to apply for positions as a Lab Monitor, as well as in Print Services and Media Resources. Questions about access to labs can be answered by our HelpDesk.

Students needing camera, audio and lighting equipment can go to the Media Resources Equipment Rooms. Some specialty equipment is reserved for use by students enrolled in particular courses but there is also equipment available for general use.

Other OTIS sub departments include Information Services and Infrastructure Services. Information Services maintains MyUArts Portal and the university’s main database Colleague. Colleague holds student information on courses and transcripts as well as billing and financial aid. Student may access this information through MyUArts Record.

Infrastructure Services maintains the University network infrastructure and telephone systems. The university maintains an Internet connection of 400 Mbs through two providers and assures connectivity through both Ethernet and wireless systems. All residence halls are wireless as well as wired (every student can connect to the network through either mode from their residence hall room).